FAQs

I received a Damaged, Defective, Incorrect, Missing Item(s), what do I do?

We know how frustrating this can be. Rest assured, we want to make every order perfect for our Daytona Bleach Fam. Please follow the applicable steps below:

To report receiving a damaged/defective or wrong item, please adhere to the following steps:

- Contact the Customer Care Team by submitting a case HERE.
- Provide the order number associated with the item(s) in question.
- Provide clear photo(s) of the damaged/defective item(s).
- A detailed description of the issue with the item(s).

You will need to report your damaged/defective item(s) received within 7 days of your package delivery date.

To report receiving a damaged/defective or wrong item, please adhere to the following steps:

- Contact the Customer Care Team by submitting a case HERE.
- Provide a valid order number associated with the item(s) in question.
- Provide clear photo(s) of the wrong item(s) received
- A detailed description of the issue with the item(s).

You will need to report your wrong item(s) received within 7 days of your package delivery date.

You will need to check your email for any notifications of any items going Out of Stock while your order was processing. This is typically the primary reason you did not receive all items you ordered.

If there is no email notification of items going Out of Stock while your order was processing, please Contact the Customer Care Team by submitting a case HERE. Please be sure to include your order number, a photo of the items you did receive, photo of your packing slip (located inside of your package with all of your items) and note the items you are stating that you did not receive in your order.

You will need to report your missing item(s) received within 7 days of your package delivery date.

To report receiving a damaged/defective or wrong item, please adhere to the following steps:

- Contact the Customer Care Team by submitting a case HERE.
- Provide a valid order number associated with the item(s) in question.
- Provide clear photo(s) of the incomplete set(s) received.
- A detailed description of the issue with the item(s).

You will need to report your missing item(s) received within 7 days of your package delivery date.

I never received my order and my tracking shows delivered, what do I do?

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 7 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Daytona Bleach Art House does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. If you would like to review additional details regarding our Shipping Policies please click HERE.

Since your package may be damaged/lost/stolen: it is required that you contact USPS (United States Postal Service)! Please follow the instructions on the link below to file a claim with USPS: www.usps.com/help/claims.htm

Please note that time-frames are a factor when attempting to file a claim. Please review these time-frame guidelines as noted by USPS as to When to File a Claim:

Before submitting a claim be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. It is not uncommon for missing "Delivered" packages to have been claimed by someone else on your behalf.

If you are still unable to locate your package, please reach out to Customer Care and submit a case HERE. Please allow up to 30 business days for the investigation to be completed.

Please be prepared to provide the following information:

- Order Number
- Tracking Number
- Delivery/Shipping Address,
- Description of Events Leading to Claim Having to be Filed
- Reason for Claim (Delivered not Received, In transit but not delivered, etc...)
- Claim Amount (amount of order).

Since your package may be damaged/lost/stolen: it is required that you contact UPS directly to file a claim. You can file a claim with UPS online https://www.ups.com/us/en/help-center/claims-support.page or via Phone at 1-800-742-5877.

You can file a claim on a package that has not been delivered 24 hours after the expected delivery date and time. However, before filing a claim, please be sure you've checked all areas where package was to be delivered including areas like the porch, back patio as well as checking with anyone who might have retrieved the package. If you're still unable to locate the package, you can proceed with initiating a claim directly with the carrier.

Upon contacting UPS, please be prepared to provide them details about your package such as: tracking number, pick-up date, and value of item(s). If your package was received damaged, please be sure to keep the package as you may be instructed to send photos of the damages.

You can file a claim with DHL online http://www.dhl-usa.com/en/express/resource_center/claims/file_claim.html. Before submitting a claim be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. It is not uncommon for missing "Delivered" packages to have been claimed by someone else on your behalf.

Please be prepared to provide the following information:

- Order Number
- Tracking Number
- Delivery/Shipping Address,
- Description of Events Leading to Claim Having to be Filed
- Reason for Claim (Delivered not Received, In transit but not delivered, etc...)
- Claim Amount (amount of order).

If you are still unable to locate your package, please reach out to Customer Care and submit a case HERE.

More Frequently asked questions

Free shipping for orders over $100 (subtotal) applies to U.S. Domestic shipments.

When available: Expedited shipping (i.e., Overnight) for all locations will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.

Helpful Hint: Take your promotion code into consideration when calculating your total.

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot make any changes on an order once it has been placed (this includes but may not be limited to the adding/removal of items, adding/removal of a discount code, billing or shipping address update, order cancellation request and shipping method change).

You are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.

Regrettably, once an order has been placed, it cannot be changed or cancelled because it has already begun processing.

Our system applies one discount code per transaction or order placed.

Regrettably orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!

You will have to use the discount code on your next order! We are unable to modify the order with switching the discount code once the order has been submitted.

The discount code you have may have expired and/or is no longer active and regrettably we are not able to reactivate any expired discount codes. But no worries #DaytonaBleachBabe, check out our website at https://www.daytonableach.com for the most current promotions and available discount codes that you can take advantage of!

Regrettably, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!

Shipping Address:
We are unable to edit the address once an order has been placed. Once the package is shipped and in-transit to the address submitted on your order, your tracking information will be emailed to you.

Please use the tracking number provided to make an attempt to reach out directly to the carrier with your address update The carrier will be able to provide you with available options for your request to update your address, however this will depend on the carrier's ability to do so. Daytona Bleach Art House is unable to speak with the carrier directly regarding address change requests and is not responsible for any packages lost-in-transit.

If the package is returned as non-deliverable or Returned to Sender, store credit will be issued for the net price of your item(s) minus the shipping costs once the package is delivered and processed by our Returns Department. We encourage you to continuously track your order while in transit!

Billing Address:
We are unable to make changes to your billing address on your order. If this mistake causes a delay in your order being processed and/or the package leaving our Distribution Center, we will be sure to contact you via email. Please be sure to check your inbox and spam (junk mail) for an email from Daytona Bleach if in case this happens. Should you receive any email from us regarding a delay, please respond in timely manner to ensure we are able to address any concerns.

You should ensure that you log into your account via My Account Page and update your billing/shipping addresses to ensure accuracy when placing any future orders.

Based on current processing times, please allow up to 2 business days for your tracking information to be updated and available. You will receive an email with tracking information as soon as your order ships from our art house.